SHIPPING

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Noisy Hammer ("we" and "us") is the operator of (https://www.noisyhammer.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

PLEASE NOTE 

All postal services and couriers are currently expecting delays from the global pandemic.

Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our shipping services. 

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1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.

3. Returns (see our Warranty and Returns Page)

4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 14 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 30 days.

This varies greatly depending on the courier and territory. 

4.3 Dispatch Time
Orders are usually dispatched within 2 business days of completion of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please let us know asap.
4.5 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.6 Delivery Time Exceeded
If delivery time has exceeded the fore-casted time, please contact us so that we can conduct an investigation. We do our best to deliver your items in good time and on schedule. However sometimes the chosen delivery companies have delays beyond our control. We will do our best to assist during these situations, but once items have left us, we have little control of packages with the couriers. We will do our best to help.

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel immediately from the courier and get in touch with our customer service. If the  parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website

7.2 Import Duties & Taxes
Import duties and taxes for international shipments are the responsibility of the customer.

8. Cancellations
Please refer to our refund policy.

9. Insurance
Parcels are insured for loss and damage up to the value as stated and agreed by us and the courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim. This can take up to 12 weeks in some situations.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. This can take up to 12 weeks in some situations.

10. Customer service
For all customer service enquiries, please email us at noisyhammer@gmail.com

We are here to help. Please be understanding.

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Any questions please email us